Terms & Conditions
These Terms and Conditions (the “Term and Conditions”) govern all Event Services Agreements (each, an “Agreement”) entered into between Mulehouse Venture LLC, a Tennessee LLC (“MH”) and each Client regarding services provided by MH to each Client relating to a Client’s Event, and are incorporated into and made a part of each Agreement. MH and Client are sometimes referred to herein individually as a “Party” and collectively as the “Parties.” All capitalized terms used and not otherwise defined shall have the meaning ascribed to them in the Agreement.
Payment. The Total Cost is due from Client on the date that is 6 weeks prior to the Wedding Date. Any additional services or changes made to the Services after the date of the Agreement must be agreed to by MH and Client in writing, and will be added to the Total Cost and be included in the Client’s invoice file.
Retainer. The Retainer is required to hold the Event Date and is non-refundable to Client. In the event of a cancellation, the Retainer can be applied as a credit to a future booking in the event of a cancellation (if wedding date is re-booked within 6 months of original wedding date).
Date Change / Rescheduling. All date change and/or rescheduling requests must be made in writing and are dependent on availability for the new desired date. MH understands that extenuating circumstances outside the control of the Client (i.e. sickness/medical emergencies, family emergencies, etc.) can affect wedding dates so the date change/rescheduling request and corresponding fee will be decided on a case-by-case basis. The following fees are the maximum Client would have to pay. All date change/rescheduling fees take effect from the moment Client is considered ‘booked’ which is when Client submits their signed contract and pays their retainer fee to MH’. Please note - if you are rescheduling due to government-mandated COVID-19 lockdowns, shelter-in-place orders, or borders being shut to Client’s home country or state the following fees do not apply and Client would be subject to the Global Emergency (COVID -19) Floating 12-Month Change Date Option as laid out in section 17.
In the event Client sends a date change/rescheduling request up to 30 days after initial booking, Client is subject to a $1,000 rescheduling fee added to the total package cost.
In the event Client sends a date change/rescheduling request from 30 days after booking up to 120 days before Wedding Date, Client is subject to a rescheduling fee of 10% of the total package cost.
In the event Client sends a date change/rescheduling request from 120 days before scheduled wedding date up to 30 days before Wedding Date, Client is subject to a rescheduling fee of 15% of the total package cost.
In the event Client sends a date change/rescheduling request from 30 days before scheduled wedding date up to 1 week before Wedding Date, Client is subject to a rescheduling fee of 25% of the total package cost.
At 1 week or less before Wedding Date, in the event Client sends a date change/rescheduling request this would be considered a cancellation and would have three ways to proceed.
If Client still wishes to proceed with a wedding at MH on a future date, Client needs to request a new date and rebook with MH at which point MH would send Client a new contract and all previous contracts would be voided. Client would be subject to any package price changes that might have occurred between initial booking and rebooking.
If Client does not wish to reschedule and wants to move forward with cancellation, please refer to both Retainer as laid out in section 2 and Cancellations as laid out in section 4.
Cancellations. All cancellations must be made in writing.
In the event Client sends a notice of cancellation on or before the date that is 6 months prior to the Wedding Date, MH will refund to Client an amount equal to the total amount of payments made by Client to MH as of the date of cancellation, minus the Retainer.
In the event Client sends a notice of cancellation less than 6 months prior to the Wedding, MH will refund to Client an amount equal to the 50% of the total amount paid by Client to MH as of the date of cancellation, minus the Retainer.
With the exception of cancellation due to Client’s unprofessional or harassing language and behavior, in which case MH may cancel the Agreement without refund to Client, in the event MH cancels the Agreement for any reason whatsoever, it will refund Client an amount equal to the total amount of payments made by Client to MH as of the date of cancellation, minus the Retainer, and release Client from any further payment obligation under the Agreement.
Any refunds due from MH to Client under an Agreement shall be made on or before the date that is 6 months from the notice of cancellation or termination, as the case may be.
Guest Count. Final guest count must be submitted to MH in writing 90 days before the Wedding Date. If the guest count decreases after this period, refunds are not guaranteed. If the Client requests an increase in guest count, the request must be submitted in writing and is subject to approval based on venue capacity and vendor ability to increase their services for the updated guest count.
Intellectual Property. Client understands and agrees that:
All works and products created or produced collectively, the “Products” as a result of the Services, whether tangible or intangible are expressly and solely owned by MH (With the exception of Photography which is exclusively owned by our planning and photography partner, Promise Mountain LLC) and may be used by MH or Promise Mountain LLC in the reasonable course of conducting its business;
In accordance with federal copyright law, MH and Daniel Medina own all copyrights in and to all Products (Promise Mountain LLC owns copyrights to photography), whether registered or unregistered; and
MH and Promise Mountain LLC grants Client a non-exclusive license to use the Products for personal use, which includes without limitation, on clients personal social media pages or profiles, in personal creations and in personal communications, so long as Client provides MH with attribution for each use.
Artistic Release. MH will make reasonable efforts to ensure that the Services (and any Additional Services) are produced in a style and manner consistent with MH’s current portfolio, subject to any reasonable suggestion made by Client, provided, however, MH reserves the right to have final say regarding the aesthetic judgment and artistic quality of the Services, any Additional Services and Products. In addition, MH reserves the right to chose all wedding day vendors including the photographer, videographer, catering, hairstylist/makeup artist, cake designer and floral designer. Photos will be returned to the Client from MH no later than 90 days after the wedding.
Client is able to bring in their own photographer under the following conditions -
Client pays an additional $1,000 added to their invoice total.
Photographer has been approved by MH. The process through which will be discussed upon booking.
Photographer must adhere to the MH’s policies regarding setup, teardown, and use of facilities. MH reserves the right to refuse vendors who do not comply with safety or operational guidelines.
Property & Liability. The Client assumes full responsibility for any damages caused by themselves, their guests, or vendors.
The Client is required to obtain event liability insurance in the amount of $1 million listing the Mulehouse as an additional insured. Proof of insurance must be submitted at least 90 days before the event. (One option can be seen here).
Mulehouse is not liable for lost or stolen items belonging to the Client or their guests.
The Client agrees to indemnify and hold harmless the Mulehouse, its employees, vendors and affiliates from any claims, liabilities, or damages related to the event.
Building Rules.
No illegal substances are permitted on the property.
All alcohol must remain on the Mulehouse premises at all times.
Mulehouse is a smoke-free facility. No smoking is permitted in The Courtyard or anywhere inside the venue.
Mulehouse reserves the right to exclude or eject any to objectionable people in violation of local laws or venue rules from the premises in a safe and reasonable manner.
The Mulehouse is located in an urban area and we request that parents/guardians keep this in mind when attending/hosting events with their children. Children are not allowed on the property unsupervised. Please note due to safety and liability, The Suites are not to be used as an area for childcare.
Pets. Pets are only allowed with prior approval and may be subject to an additional fee. Service animals are permitted in compliance with ADA regulations. By signing the contract, you hereby agree to comply with this policy.
Noise Ordinance & Curfew. The Client agrees to comply with local noise ordinances and adhere to Venue curfew policies. Loud music and amplified sound must end by 11pm local time.
Wedding Legalities. The Client is responsible for obtaining and filing all necessary marriage licenses and legal paperwork. MH is not liable for any issues related to the Client’s failure to meet legal requirements.
Alcohol & Catering.
Alcohol service must be provided by a licensed bartender approved by the MH.
The Client is responsible for ensuring guests comply with all alcohol laws and policies.
Catering services must comply with health and safety regulations and must clean up within the designated timeframe.
No one under 21 may consume alcohol. Bartending staff may require identification to verify age.
Loss of Product. In the event that any Product is lost, MH shall refund Client in an amount up to $1600 as prorated according to the amount of product lost. (In the unlikely event that photography files are lost or damaged. Any delivery less than 300 images is subject to request for partial refund). MH will refund up to $1000 if film services are booked and the hired film team is unable to deliver product as promised (meaning, no film is delivered).
Wedding Legalities. Client understands and agrees that Client is responsible for all marital paperwork, and shall secure all necessary paperwork prior to arriving at the wedding destination.
Impossibility. Notwithstanding anything contained in the Agreement and these Terms and Conditions to the contrary, either party elect, in writing, to terminate the Agreement in the event of an occurrence that is outside the control of either party including, but not limited to, war, invasion, act of foreign enemies, rioting, disorder, nuclear leak or act of terrorism, in which case, MH will refund Client and amount equal to amounts paid by Client prior to the cancellation, minus the Retainer.
Global Emergency (COVID -19) Floating 12-Month Change Date Option. If a government-mandated restriction (e.g., pandemic-related closures) prevents the event from taking place, the Client may reschedule within 12 months at no additional cost without otherwise effecting the terms of the Agreement.
Choice of Law. The Agreement shall be governed, construed and enforced in accordance with the laws of the State of Tennessee, without regard to its conflict of law rules.
Assignment. The Agreement may not be assigned or transferred by either Party without prior written consent of the other Party.
Severability. In the event that any provision of the Agreement or these Terms and Conditions are deemed to be illegal or unenforceable, the remaining provisions of the Agreement or these Terms and Conditions shall remain in full force and effect.
Entire Agreement. The Agreement, together with the Terms and Conditions, constitutes the entire agreement of the Parties as to the subject matter covered herein and supersedes all prior oral or written agreements, proposals, understandings, representations, conditions and promises related thereto. The provisions of this Agreement may not be modified or amended except by a written instrument signed on behalf of both Parties.
Counterparts. The Parties may execute this Agreement in two or more counterparts, which, in the aggregate, will be signed by all Parties. Each counterpart shall be deemed to be an original document as against any Party who has signed the counterpart. Copies of original signatures sent via electronic transmission shall be deemed to be originals for purposes of the Agreement.